A software system that can analyze conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact center headsets.

Engage+ delivers live on-screen pop-ups with high-performing guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence, and interruptions. The ultra noise-canceling microphone provides the highest degree of background noise elimination in any of our headsets. If you’re in a busy environment, you need great sound to hear your customer’s voice. Additionally, sometimes you concentrate on work and want hi-fi sound for music.

Leading monitoring solutions have gone one step further and integrated our insightful sharp call analytics with their solutions, headset extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues. Reinforced cord is built to withstand the contact center environment and protects against office chair wheels, sharp objects, and daily use.

Integrations with leading platforms

See the full picture

Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk, and silence during calls, enabling you to pinpoint and address specific issues.

Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.