Terms and Conditions

Welcome to The Telecom Warehouse!

These terms and conditions outline the rules and regulations for the use of The Telecom Warehouse’s Website, located at www.thetelecomwarehouse.com.au.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use The Telecom Warehouse if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing The Telecom Warehouse, you agreed to use cookies in agreement with the The Telecom Warehouse’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, The Telecom Warehouse and/or its licensors own the intellectual property rights for all material on The Telecom Warehouse. All intellectual property rights are reserved. You may access this from The Telecom Warehouse for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from The Telecom Warehouse
  • Sell, rent or sub-license material from The Telecom Warehouse
  • Reproduce, duplicate or copy material from The Telecom Warehouse
  • Redistribute content from The Telecom Warehouse

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Telecom Warehouse does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Telecom Warehouse’s agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Telecom Warehouse shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The Telecom Warehouse reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The Telecom Warehouse a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Telecom Warehouse; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Telecom Warehouse. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of The Telecom Warehouse’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy


Prices are excluding GST and shipping charges. We have a standard flat rate shipping charge for all over Australia.  


1.      All the payments must be paid before the goods dispatched.

2.      We accept all major credit and debit cards

3.      We also accept EFT payments and Bank cheques against the pro forma invoices.

4.      Purchase Order issued by Government departments, Councils and other Local Authorities

Return Policy

If you decide your item is not right, then you have seven (7) days from the date of delivery to return your item(s). To ensure a successful return, please ensure that the item is in a new condition, and that you have the original packaging on hand. In case of any defect or complaints please notify The Telecom Warehouse for any return(s). All the items returned must clearly state the Return Authorization Number obtained from The Telecom Warehouse along with the customer details.

Due to current health and safety reasons following the Covid-19 Pandemic, we would not be accepting any returns on headsets and headset accessories.

We will be charging Restocking Free for return of products in case the customer ordered the wrong item. It will be at [ ] percentage of the original purchase.

  • Product returned after 7 days, in original condition 0 – 20%.
  • Product returned after 7 days and/or missing packaging/minor damage 20 – 50%.
  • Product returned after 7 days and/or no packaging/major damage 50 – 100%.

Payment related fees such as Credit Card payment fee and PayPal Payment Fee are not refundable unless you received a faulty product.

Shipping charges are not refundable unless you received a faulty product. 

No items will be accepted if the recorded serial number of the item being returned does not match with our records.



1.      All the new products will hold its original manufacturer warranty unless otherwise specified.

2.    All the refurbished products excluding batteries and power supplies will hold 15 month Return to Base warranty.

3.    The Telecom Warehouse have no liability on manufacturers offer on extended warranty periods on new products. Any warranty issues arise once after the standard warranty expires then it  will be the responsibility of the manufacturers.

4.      Warranty will void if there is any misuse, abuse or alteration of products happened.

5.      All the faulty items returned will be tested by The Telecom Warehouse Techs before provide the refund or replacement.

Order Cancellation

1.    The Telecom Warehouse has the right to cancel your order if the products are not available at the time of order.

2.      The Telecom Warehouse reserves the right to refuse the return of goods ordered in error. Such errors must be notified within 7 days of receipt of goods.


Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.